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Questions about a purchase, your NinjaTrader license, installing or updating a MOTF tool? Get an instant answer from our support assistant, check the quick fixes below, or send us a message.

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For license changes, orders, refunds or anything the assistant cannot solve, a real person will help.

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Docs & FAQ

Step-by-step guides

License activation, installing in NinjaTrader 8, updates and troubleshooting, plus answers to common questions.

Read the docs

Quick fixes

Most questions are solved in a minute with one of these.

The indicator shows nothing

Sign in to NinjaTrader with the same email you entered at checkout, then restart NinjaTrader. New licenses can take a few hours to activate.

Troubleshooting

Wrong NinjaTrader email

Send us your order email and the correct NinjaTrader account email and we will move the license.

Ask us to move it

How do I install?

Do not unzip the file. In NinjaTrader 8: Tools → Import → NinjaScript Add-On… and select the .zip.

Installation guide

Where are my downloads?

Every product you own, and every new version, is in your Customer Portal under Downloads.

Open Downloads

Using a second computer

Sign in to NinjaTrader with your account on any computer. Up to two can run at the same time.

Computers & licenses

Forgot your MOTF password?

Reset it from the sign-in page. The link is sent to the email on your MOTF account.

Reset password

Send us a message

We reply within 1 business day, usually sooner.

Helps us solve it faster (optional)

Help → About in NinjaTrader
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  • The product name and your order email
  • The NinjaTrader account email you entered at checkout
  • Your NinjaTrader version
  • A screenshot of any error message
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licensing@marketsontheflow.com

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Refunds and payment questions: please contact us before opening a dispute. See our Terms & EULA.